Refund policy

Returns

You have 30 days from the date of delivery to return an item.

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.

  • You’ll need the receipt or proof of purchase.

To start a return, please contact us at support@perfectpatches.com.au. We’ll provide return instructions. Items sent back without first requesting a return will not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed back to your original payment method.

  • Please allow a few business days for your bank or credit card company to process and post the refund.

Exchanges

If you received a defective or damaged item, or you need a different size or style, please contact us and we’ll do our best to help.

Non-Returnable Items

Certain items cannot be returned, such as:

  • Gift cards

  • Perishable goods (e.g. food, flowers)

  • Personal care items (e.g. opened supplements, cosmetics)

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

  • We recommend using a trackable shipping service.